Privacy policy

Last updated: September 13, 2026

Heaton Fulfilment operates this website and store and provides related products, services, information, tools and features. Our store is powered by Shopify, which enables us to provide these services.

This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, place an order, use our services or otherwise communicate with us.

1. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you.

This may include:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Financial information, including payment card details, transaction information and payment confirmation.
  • Account information, including usernames, passwords, preferences and settings.
  • Transaction information, including products you view, purchase, return, exchange or cancel.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including your browser, network connection, IP address and other identifiers.
  • Usage information relating to how you interact with and navigate our website and services.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, use our services or communicate with us.
  • Automatically through your device, cookies and similar technologies.
  • From service providers that support the operation of our business.
  • From business partners and other third parties where permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process orders, payments, returns and other transactions.
  • Arrange shipping and fulfilment.
  • Create and manage customer accounts.
  • Remember preferences and improve your experience.
  • Provide customer support and communicate with you.
  • Send marketing and promotional communications where appropriate.
  • Help prevent fraud, abuse and other security risks.
  • Comply with legal obligations and enforce our policies and agreements.

4. How We Share Personal Information

We may share personal information where necessary for legitimate business purposes.

This may include sharing information with:

  • Shopify.
  • Payment processors.
  • Fulfilment and shipping providers.
  • IT, cloud storage and data service providers.
  • Customer support providers.
  • Marketing and advertising partners.
  • Other third parties where you request or consent to the disclosure.
  • Affiliates or companies within our corporate group.
  • Authorities or other parties where required by law or in connection with legal proceedings or business transactions.

5. Our Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be shared with Shopify and other service providers, including providers located outside your country of residence.

Shopify may also process information collected across different merchants where its enhanced services are used.

More information about Shopify's privacy practices and your rights is available through Shopify's own privacy resources.

6. Third-Party Websites and Links

Our website may contain links to third-party websites or online platforms.

We are not responsible for the privacy, security, accuracy or practices of websites that we do not own or control.

We recommend reviewing the privacy policies and terms of any third-party website before providing personal information to them.

7. Children's Data

Our services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

A parent or guardian who believes that a child has provided personal information to us may contact us to request its deletion.

8. Security and Data Retention

We take reasonable measures to protect personal information, but no method of transmission or storage is completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors such as:

  • Providing our services.
  • Maintaining customer accounts.
  • Complying with legal requirements.
  • Resolving disputes.
  • Enforcing agreements and policies.

9. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include:

  • The right to request access to information we hold about you.
  • The right to request deletion of personal information.
  • The right to request correction of inaccurate information.
  • The right to receive a copy of certain personal information or request its transfer.
  • The right to manage marketing communication preferences.

10. UK and European Privacy Rights

If you are located in the UK or European Economic Area, you may also have additional rights, subject to applicable law.

These may include:

  • The right to object to certain processing.
  • The right to request restriction of processing.
  • The right to withdraw consent where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Exercising Your Rights

You may exercise your privacy rights through the options available on our website or by contacting us using the contact details provided through our services.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may also appoint an authorised agent to act on your behalf.

We will respond to valid requests within the timeframes required by applicable law.

This is the format I’d use in Shopify. It gives you the same numbered, professional hierarchy as the Shipping Policy, while keeping the substance of Shopify's original privacy text.