Shipping policy
1. Order Processing & Cut-Off Times
Orders placed before 4PM on a working day are processed for same-day dispatch. Orders received after the 4PM cut-off will normally be processed on the next working day.
2. Shipping Service
UK orders are dispatched using Royal Mail Tracked 24. This is a tracked delivery service; however, delivery times provided by the carrier are estimates and are not guaranteed by Heaton Fulfilment.
3. Tracking Information
Tracking information is provided once an order has been fulfilled and dispatched. Tracking details are sent electronically using the information associated with the order.
4. Direct-to-Customer Fulfilment
Where requested, Heaton Fulfilment can dispatch orders directly to your end customer. Orders are sent using unbranded packaging as standard, allowing our fulfilment operation to work behind your business.
5. Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order. Heaton Fulfilment cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery details supplied to us.
6. Courier Delays
Once an order has been handed to the delivery carrier, circumstances outside our reasonable control may affect delivery times. This can include carrier disruption, adverse weather, seasonal demand and other operational delays.
7. Lost or Delayed Parcels
If an order appears to be significantly delayed or lost in transit, please contact Heaton Fulfilment so that the shipment can be investigated with the relevant carrier.
8. Personalised Fulfilment
Businesses wishing to include their own leaflets, inserts or other approved packaging materials should contact us to discuss their requirements.
9. Contact
For questions regarding dispatch, tracking or an existing order, please contact: